Frequently Asked Storage Questions
Whether you're new to Safe-T-Storage, renting again, or have been renting with us for years, here are some answers to questions you may have as a customer of Safe-T-Storage. If you don't find the answer you were hoping for, please Contact Us! We're happy to answer any question and assist you in any phase of your storage rental.
Reservations may be made 7-21 days in advance, depending on how many similar storage units we have left at the store. If you can't reserve a space for the day you need it, you can use our Reservation Reminder service. We'll email you when you are able to reserve the storage unit for your ideal day.
Your personal access code will open the facility gates and building doors during our posted "Access Hours". Access hours vary by location - you may find the hours for each of our locations here on our website. For your convenience, most Safe-T-Storage locations offer access hours which are much longer than our office hours (for example, 6am - 10pm). Some locations offer 24 hour access.
Yes, you will need a lock for your storage unit at Safe-T-Storage. You can purchase a new lock at any Safe-T-Storage location. Some locks are specially made for our doors for added security. We have a great selection of locks that we know offer the highest level of security.
At Safe-T-Storage, you can make your payments with the following methods:
- Cash
- Checks - Returned checks are subject to a returned check fee. We cannot accept checks for truck rental deposits or payments on accounts overdue by one month or more.
- Visa
- MasterCard
- American Express
- Discover
Much like your belongings in a rented apartment or condo, your belongings in storage are not covered by Safe-T-Storage. We require that you insure your belongings for your own protection. If your renters, homeowners or other insurance policy does not cover your belongings in a storage facility, please ask us about an easy solution that is payable with your monthly rent. If you do have existing coverage, please bring a copy of your policy declaration page which shows that your belongings are covered in a storage facility.
Safe-T-Storage Rental Agreements are month-to-month, with no long-term commitment or minimum stay. The rental term begins on the first of each month and lasts the entire month. Your full month rental payment is due on the first.
If you plan to vacate your space, notify us of your departure date by the 1st of the month and you won't need to make a full month's rental payment. You may prepay for the days you need next month at a daily rate. Please contact your Safe-T-Storage store office to arrange a mid-month departure. Please note, if you plan to vacate after the 20th of the month, we do not offer the daily rate - a full month's rent will be due.